Personalized items generally ship within 4-10 business days of order date. Shipping time is in addition to our normal production times. Please know that our normal production times could stretch a bit during the holidays. During peak rush times, we will post order cut-off dates to allow enough time for production and shipping for holiday arrival.
Once we receive your order, we may not be able to accept cancellations, duplications, changes or additions as some items begin production immediately. Alterations or cancellations, if they are still possible at that point in your order, will incur extra charges along with any other costs incurred up to that point in production. Cancellations can only be made on a case-by-case basis. We will not be able to change or cancel your order once production has began. Please email me at email@example.com to inquire whether a change or cancellation is possible.
Can I return my order?
Sassy Southern Gals does not accept returns. In the event that your items arrive damaged or incorrect, see the Damaged Product question below.
What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, you will need to submit product photos along with order information to firstname.lastname@example.org. A customer service agent will review your claim and get back with you immediately regarding replacement of damaged or incorrect items.
I only received part of my order?
Our products may ship at separate times and arrive in separate boxes. Please contact customer service to check transit time on the missing items.
How can I reach you?
The best way to get in touch with us is via email to email@example.com. Please include your order number,contact name and return email address. We will respond during normal business hours as quickly as possible.
You are responsible for all shipping charges. Please make sure to review your shipping information carefully, as you are responsible for any address correction fees incurred due to inaccurate shipping information. A $20 correction fee will be charged to the credit card on file for any address correction processed by the shipping carrier. If you order multiple items, they may ship at separate times in different packages.
PROOFS FOR PERSONALIZED ITEMS
You will not be sent a proof unless one is requested. If you approve the proof with the wrong initials, name, colors, patterns, font spacing or alignment, etc. Sassy Southern Gal will not refund, exchange or replace the product.
COLOR AND FONTS ON PERSONALIZED ITEMS
Please note that colors printed on the product may differ from what you print out or what you view on your monitor. Also note that if you order the different products in the same pattern, there could be slight color variances as products are printed on various types of materials. If you order the same item at different times, there could potentially be color variances due to changing substrates, printers, ink levels, etc. Subtle color variances are unavoidable and products will not be replaced due to varying color characteristics. Certain fonts and letters may space differently which will cause them to appear off center. This is a font issue, and we are not able to adjust this. Please make sure you refer to your font list to see how letters will be printed. If you are unsure about how a particular font or monogram will print out, please specify that you would like to see a proof prior to production.
Pricing is subject to change at any time without notice.
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