Personalized items generally ship within 4-10 business days of order date. Shipping time is in addition to our normal production times. Please know that our normal production times could stretch a bit during the holidays. During peak rush times, we will post order cut-off dates to allow enough time for production and shipping for holiday arrival.
Once we receive your order, we may not be able to accept cancellations, duplications, changes or additions as some items begin production immediately. Alterations or cancellations, if they are still possible at that point in your order, will incur extra charges along with any other costs incurred up to that point in production. Cancellations can only be made on a case-by-case basis. We will not be able to change or cancel your order once production has began. Please email me at email@example.com to inquire whether a change or cancellation is possible.