Terms

ORDER TIMELINE

Our company produces all products within 7-10 business days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being made to order.

SIZE CHARTS (if applicable)

Please use our size chart with each listing to prevent errors in ordering.

CUSTOM ORDERS

We always love creating new products from scratch.

Please contact us for a quote.

www.sassysoutherngals.com/contact

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

Our company ships through the following carriers

UPS, USPS, FEDEX

COST CALCULATIONS

We do our best to apply fair shipping costs to each order.

We charge a low, flat shipping rate to be fair to all customers.

TIMELINE

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 4-10 to be handmade.

RETURNS

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at www.sassysoutherngals.com/contact

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at www.sassysoutherngals.com/contact

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund/exchange, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.